Toward a user experience strategy

By Michael Fraase

Sunday, 24 January 2010 10:26PM CST

Section: User experience

User experience processARTS & FARCES has specialized in user experience for many years, but I’ve been reluctant to write much about the topic. For a variety of reasons, that’s changing now and I’m adding a new “User experience” section to Hasten down the wire.

What better way to kick-off the new section than to publish the basic process the company has been using for more than 30 years to architect information, first in video and print and now most recently on the web. The process has evolved over the years and while I’ll begin with a brief skeleton, my intention is to expand it using Hasten down the wire‘s wiki and eventually publish it as a book-length work.

Important note: This is a work in progress, an attempt to make years of notes understandable to a broad audience. I’ll be adding to it regularly, as time allows, so bookmark it and come back often. In a break from my usual practice of being fully transparent in changes made after initial publication, I’m just going to integrate changes and additions into this article in order to keep it easier to read. And don’t forget to check the project wiki.

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