Carleton University’s Human Oriented Technology Lab has published an interview with usability/human factors expert Donald Norman. Focusing on mental models in design, the interview is well worth a read:
“I have argued that emotion cannot be separated from cognition. One (cognition), is understanding and the other (emotion), is evaluating and making an assessment. I had not thought about this relationship to mental models so that’s a good question. I think that the answer has to be yes, as a designer you should think about the relationship between emotion and mental models.”
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